OMB Control Number 0704-0547, expires 30-APRIL-2025
AFN Registration Update
Thank you for your service to our nation and for depending upon the American Forces Network to bring you a touch of home. As we enter our 80th year of broadcasting, we wanted to let you know of some changes to registration requirements we use so you can continue to enjoy uninterrupted access to the news, information, and entertainment programs you love. These changes help us verify and validate customer identification, which strengthens the security of our network and your content.
AFN began using the Defense Enrollment Eligibility Reporting System (DEERS) to verify the identification of Department of Defense affiliated customers and validate their access to AFN programming in 2015. We continue to use DEERS but have updated some data elements we use to verify IDs in accordance with DoD policy to protect your Personally Identifiable Information.
The information you enter in any AFN registration portal is checked against your DEERS record using an automated process that is transparent to you and the AFN workforce. If this process returns a positive response, indicating all data elements entered match with existing DEERS information, then the registration is approved, and access granted. If the data elements do not match the DEERS record, the registration is denied.
To ensure your registration process is as smooth as possible, we recommend you verify your DEERS information is up to date by accessing your profile through the Defense Manpower Data Center's ID Card Office Online website, https://idco.dmdc.osd.mil/idco/, and selecting the "My Profile" option. Check to make sure your information is correct and don't forget to update the information for your family members. At a minimum, you should ensure the following information is complete and accurate.
- DoD ID number (matches the number on your ID card)
- First Name
- Last Name
- Date of Birth
- Home phone number
- Mobile phone number
- Work phone number (sponsor only)
Please note that the first four elements above can only be updated by a personnel specialist at a servicing personnel office. You can update your home, mobile, and work phone numbers and your email addresses at the website above.
Verifying your DEERS information before you register for any AFN service is a way you can simplify the registration process and shorten the time between registration and access to the programming you want. Thank you again for being part of our 80-year legacy serving the most deserving audience in the world.
OPR: HQ AFN Operations
AFN Registration Update, 20220125
AFN Connect Privacy Act Statement:
PRINCIPAL PURPOSE: To determine the eligibility and continued validation of authorized individuals outside the United States, its territories or possessions, who register to use an AFN decoder. Collected information may include: first and last name, duty station/residence country and locality, DoD ID Number, sponsor/dependent status, work, home and mobile phone numbers, grade/rank, and date of birth.
ROUTINE USE: (a) Verification of eligibility to receive AFN content, maintain demographic data on AFN's viewership, and increase Force Protection capabilities of local and COCOM commanders. (b) general request for information under the Freedom of Information Act, (c) legitimate request from law enforcement, (d) Congressional Inquiries, (e) Department of Justice for litigation purposes, (f) National Archives and Records Administration for the purpose of records management inspections, (g) disclosures required by international agreement.
DISCLOSURE IS VOLUNTARY: However failure to supply the requested information will result in a denial of AFN service.
AFN Connect Agency Disclosure Notice (ADN):
The public reporting burden for this collection of information is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering, and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Washington Headquarters Services, Executive Services Directorate, Directives Division, email@example.com. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number.
Call +1 (951) 413-2339 / DSN (312) 348-1339 or email firstname.lastname@example.org
Ensure you have your decoder's unique indentification numbers, found on the label of the decoder, when contacting the helpdesk.
For Cisco decoders include the UA and TID numbers
For AFN7500HD decoders include the S/N and NSC ID numbers
For Harmonic decoders include the S/N and CAS ID numbers