Thank you
Thank you for validating your decoder registration and activation request. While we complete processing your request, which may take up to 24 hours, make sure your decoder settings and satellite dish are properly aligned to get the AFN signal.
Your Request # is:
The Satellite Acquisition Guide steps you through the process to determine the satellite dish size you need at your location and the azimuth (left-right) and elevation (up-down) settings for you properly align your satellite dish to acquire the signal.
The decoder settings guides and all troubleshooting guides are also available in the Troubleshooting Guide on the MyAFN Web Site.
Please contact the AFN Helpdesk if you have technical questions.
Call +1 (951) 413-2339 or email sathelpdma@mail.mil
Ensure you have your decoder's unique indentification numbers, found on the label of the decoder, when contacting the helpdesk.
For Cisco decoders include the UA and TID numbers
For AFN7500HD decoders include the S/N and NSC ID numbers
For Harmonic decoders include the S/N and CAS ID numbers
Call +1 (951) 413-2339 or email sathelpdma@mail.mil
Ensure you have your decoder's unique indentification numbers, found on the label of the decoder, when contacting the helpdesk.
For Cisco decoders include the UA and TID numbers
For AFN7500HD decoders include the S/N and NSC ID numbers
For Harmonic decoders include the S/N and CAS ID numbers